Policies
Privacy Policy
1. Information Collection
Types of Information
We collect personal information, including but not limited to names, contact details, medical history, and payment details, strictly for the purpose of providing our services.
Methods of Collection
Information is collected through our website, in-person consultations, forms, and other client communications.
2. Use of Information
Service Provision
Collected information is used for appointment scheduling, treatment administration, and client communication regarding their services.
Communication
With your consent, we may use your contact information to send appointment reminders, service updates, and promotional offers.
3. Information Protection
Security Measures
We implement industry-standard security measures to safeguard personal information from unauthorized access, misuse, or disclosure.
Confidentiality
All client information, including medical records, is strictly confidential and accessible only to authorized personnel for treatment purposes.
4. Sharing of Information
Third-Party Disclosure
We do not sell, trade, or transfer personal information to third parties without explicit consent, except when required by law or necessary for service facilitation (e.g., sharing information with a referring physician).
5. Client Rights
Access and Correction
Clients have the right to access their personal information and request corrections if necessary.
Opt-Out
Clients may opt out of receiving promotional communications by following the opt-out instructions provided in our communications.
6. Cookies and Tracking
Website Cookies
Our website may use cookies to enhance user experience. Users may adjust their browser settings to disable cookies, though this may affect website functionality.
7. Children’s Privacy
Age Restriction
Our services are not intended for individuals under the age of 18 without parental consent.
8. Policy Updates
Changes to Policy
Any updates to this privacy policy will be reflected on our website. Clients will be notified of significant changes via email or website announcements.
9. Contact Information
For any inquiries regarding this privacy policy or to exercise your rights concerning your personal information, please contact us at:
📧 Email: theiconmy@gmail.com
10. Acceptance of Privacy Policy
By using our services, you acknowledge and agree to the terms outlined in this privacy policy.
Refund Policy
1. Refund Eligibility
- Refunds are granted at the sole discretion of The Icon Clinic and may be considered only in specific circumstances.
- Refunds are not applicable for services that have already been rendered, except in extraordinary cases.
- Monetary refunds will not be issued.
2. Refund Process
Request Submission
- Clients must submit a refund request in writing, stating the reason for the request.
- Unattended appointments may be exchanged for products from The Icon Clinic Skin Care range, but no monetary refund will be provided.
3. Exceptions
No-Shows and Late Arrivals
- Refunds will not be issued for no-shows or late arrivals beyond the grace period.
Partially Completed Services
- If a service is only partially completed, a partial exchange with The Icon Clinic Skin Care range may be considered based on the portion of the service completed.
4. Contact Information
For refund requests or inquiries, please contact us at:
📧 Email: theiconmy@gmail.com
When submitting a request, please include:
✔ Appointment date
✔ Service received
✔ Reason for requesting a change with The Icon Clinic Skin Care range
5. Policy Modifications
The Icon Clinic reserves the right to modify or update this refund policy as necessary. Any changes will be communicated through our website or other official channels.
6. Acceptance of Refund Policy
By using our services, you acknowledge and agree to the terms outlined in this refund policy.